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EE app and website

Support using EE to manage your account and check data on-the-go.

3852 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3416 Posts

Orders

A place to ask questions about your orders from EE.

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Activity in Account

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Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Cakey1975 by • Investigator
  • 677 Views
  • 28 replies
  • 1 Helpful

EE contract

I m in a family contract and get out of it without contacting the owner. Is there any way I can use the same number on other sim without contacting the owner of the family contact.

EE Perk - NHS - not receiving any emails

Hi,I have tried on different days over the last 2 weeks to get logged in to EE perks, so I can claim my 20% off (recently upgraded, believe you can add perk discounts up to 30 days after doing so). I've tried both logging in and registering, with bot...

eclarke2 by • Investigator
  • 523 Views
  • 22 replies
  • 3 Helpful

How do I acess my PUK code?

Hello. My SIM card has been locked for some reason and I searched that I need my PUK code.However, it says for me to click on 'Manage my Device' but this option doesn't exists to me and I need my PUK code. Honestly, EE is such a hard platform. 

iihtyso by • Visitor
  • 13 Views
  • 1 replies
  • 1 Helpful

Repairs and warranty scam

Hi All, after being an EE customer for years it pains me to have to write a complaint like this. in April i was contacted because i was eligible for a free upgrade. I thought id try something new and decided on the Galaxy z Flip 3. Great phone, looks...

Alanl11 by • Visitor
  • 5386 Views
  • 61 replies
  • 39 Helpful

Microsoft 365 Personal as an inclusive extra

When I took my current deal with 3 inclusive extras, this was an option to select, and I see it’s still advertised for anyone taking out a new contract. However, when I go to the page where I can select my extras it does not appear. Why is this?

EE perk code not working

Dear EEI am trying to upgrade my SIM only plan to your 24 month £15/month plan. I have a new EE perk code which should give me a 20% discount but when entering the code in the “Got a promo code” section I get an invalid code error. Have tried 2 diffe...

CyrilS by • Visitor
  • 17 Views
  • 1 replies
  • 0 Helpful

Change to EE

I would like to change from ID mobile to EE could you please assist  thanks  Ian 

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