Account

Does a monthly discount show on account

If i have being given a better/cheaper deal over the phone and it was discounted does that not show on my account?It is showing £30 per month but i was offered it at £15 a month? also only show 10gb but got offered 125gb?

How to download a bill

How do I download a bill can’t find the manage bills and payments 

Sim only deals then upgrading

So i am on a 12 month sim only deal..can you upgrade at any point on sim only or does the same still apply as if you are taking out the phone as a contract and you have to wait the full 12 months before upgrading?

No order confirmation

I have ordered a new iphone 14 off the EE website. Order placed and they took the deposit from my account (have checked and this has not been refunded). Got a notification that the order was not confirmed but that I had to contact them to confirm det...

Logging out of Website

EE Charged 500£ after contract ends for iphone contract

I had 24 month contract with EE for Iphone. I switched to pay as you go after 24 month. Now EE took 500£ from direct debit. Why should I pay this ?

Major tech issue with App - when will this be resolved?

Can EE please confirm when the current Tech issue will be resolved on the App.  The system was not tested before going live and thousands of EE customers cannot see their Bills/App offers and more?  The system will not allow me to enter my real accou...

Re: Paying bill when abroad

Hi I am deforested to pay my bill .. my phone has been cut off and I can’t dial  the number 

Credit limit

Is there a way to see your credit limit? Just asking because i want to know if/when id be able to order the ps5? 

Add-ons

Is there still problems with the add-ons in the EE app