Top-up not showing up

Terri164 · ‎05-09-2025

I topped up but isn’t there??

Chris_S · ‎05-09-2025

How long has it been since you topped up your phone?

An EE top-up is usually instant, and you'll receive a text message to confirm when it's successful. If your credit hasn't updated within 24 hours, you should contact us, and an agent will get your top-up looked into for you.

Chris S

View solution in original post

Chris_S · ‎05-09-2025

Hi @Terri164

How long has it been since you topped up your phone?

An EE top-up is usually instant, and you'll receive a text message to confirm when it's successful. If your credit hasn't updated within 24 hours, you should contact us, and an agent will get your top-up looked into for you.

Chris S

XRaySpeX · ‎05-09-2025

Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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