16-03-2025 01:18 PM
16-03-2025 01:13 PM
hi I'm trying to Top my phone up with my voucher cause my phone been off and a need to contact family
16-03-2025 01:20 PM
@Jamieleec25 : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.
When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
16-03-2025 01:22 PM
Last mouth but a do it threw top up each month
16-03-2025 02:58 PM - edited 16-03-2025 02:59 PM
Hi @Jamieleec25
Thanks for coming here.
Do you have signal showing on your device? What happens when you try and make a call or send a text?
Leanne.