unable to buy add ons

katieatkinson · ‎23-10-2021

i’ve just been on the we app to top my phone up with data, i have £7.50 in my balance and it had no option for me to purchase a data add on at all, i’m not sure what to do?

XRaySpeX · ‎23-10-2021

@katieatkinson : Which are you on, PAYG or Flex?

Try texting ADD DATA to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

katieatkinson · ‎23-10-2021

i’m on a flex plan, and i’ve tried texting ‘add data’ to 150, it comes up with all the add on data options which i reply ‘1GB’ for the £7.50 1gb for 30 days one, and nothing happens and i don’t get a reply

XRaySpeX · ‎23-10-2021

I've heard that add-ons can't be bought for Flex by their users altho' they should be available & are in EE Flex Plans Non-Standard Charges Price Guide. Solution was to call CS to fix it for your a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

katieatkinson · ‎23-10-2021

yeah i’m not sure, i’m confused because i have bought an add on before on this exact same plan

XRaySpeX · ‎23-10-2021

Maybe it's a temporary recent glitch. It has only recently (last week?) surfaced as far as I've seen.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

katieatkinson · ‎23-10-2021

yes maybe! i will try again a bit later, thankyou

Ngd · ‎05-04-2023

Hello

I am having the same issue as the above post with not being able to purchase add on.

I have credit in my account of £15.00 and when I click on the buy add on button, no list of options appear for me to select what data add on I would like to purchase.

Please can you call Cx to get them to fix it for my account? I need it done as soon as you can my son is abroad on a school trip and I need him to be able to acces the internet.

Thank you

Christopher_G · ‎05-04-2023

Hi @Ngd

Welcome to the community.

I'm sorry to hear that you're having problems with buying an add-on. I would recommend calling our Mobile Care team on 150 so they can look into why this is happening for you.

Chris