text issue

[Haixu2]

I used EE's pay as you go to transfer my previous phone number. I have paid £1 on pay as you go and my phone number has been transferred, but EE can't find my purchase information. I can use data to access the Internet but I can't make calls or send text messages, but I can receive text messages and calls.

[Rach_H]

Hi @Haixu2 

Welcome to the Community!

We want to get your number up and running with us as swiftly as possible, so I'm sorry for any confusion here. It does sound like you may have a £1 data pack active, if you're able to get online, but I would like to get this checked. Is your account set up in the EE app?

Rach

[XRaySpeX]

@Haixu2 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Haixu2]

Sorry, I made a mistake. It's a 10 pound pack in pay as you go. I have set it up in the EE app, but it shows that I have no balance, no pack, no call balance and now my data cannot be used. Do I need to top up again?

[Haixu2]

Sorry, English is not my native language. I can't understand this sentence.

[XRaySpeX]

Send a text to 150 with the word AL & tell us what it replies in full.

[Haixu2]

This is message.

Your current balance as of today 16:33 is £0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices.

[XRaySpeX]

You have no pack & no credit. You need to top-up & buy a pack with it.