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Issue with Pack Renewal

Yassouss
Visitor

‎17-10-2024 12:39 PM

Hi,

 

My £10 pack didn’t renew today even though I topped up £10 yesterday. I got a message saying I need more credit, but my balance is £10.

I’ve already checked my balance, tried to buy the pack manually, and restarted my phone, but nothing worked.

Can you please help fix this?

0 Helpful
2 REPLIES 2
Rach_H
EE Community Support Team

‎17-10-2024 03:22 PM

Hi @Yassouss 

Welcome to the Community!

We don't want you to have any issues getting your new pack started, so I understand why you're frustrated. Can I just check that your old pack is no longer active?

Rach

XRaySpeX
EE Community Star
EE Community Star

‎17-10-2024 04:08 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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