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iPhone 7 32gb

Zandra3
Investigator
Investigator

‎29-05-2022 02:26 PM

I have just topped up my sons phone and it’s now not connecting to the internet.  It’s very frustrating and we cannot find anything online to resolve this.  He can make calls and send texts 

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7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎29-05-2022 03:26 PM

@Zandra3 : Where is he?

 

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Zandra3
Investigator
Investigator
In response to XRaySpeX

‎29-05-2022 03:31 PM

We get a message back saying what is in the huddle that was bought with how much data he has 

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Zandra3
Investigator
Investigator
In response to XRaySpeX

‎29-05-2022 03:44 PM

I’ve just realised that it’s the first top up from switching networks.  Might need to phone them up incase lack of settings or something

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354-
Star Contributor
Star Contributor
In response to Zandra3

‎30-05-2022 10:40 PM - edited ‎30-05-2022 10:51 PM

@Zandra3 - To check, are the APN settings set for EE on the Apple device itself? As you have mentioned a switch of networks? The device might still have the previous mobile network's settings?

 

XRaySpeX
EE Community Star
EE Community Star
In response to 354-

‎30-05-2022 10:45 PM

@354- : Your link does not cover Apples.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
354-
Star Contributor
Star Contributor
In response to XRaySpeX

‎30-05-2022 10:46 PM

@XRaySpeX  ah ok! 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Zandra3

‎30-05-2022 10:51 PM

@Zandra3 : Would you mind answering both my Qs in post 2 exactly & not just with your own interpretation?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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