failed to renew my pack
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17-05-2024 08:05 PM
my pack was automatically renewed every month. However, today is the renewal day but it didn’t proceed. I have checked my debit card associated with my number which had nothing wrong. I also have enough credits on my EE account. However, none of them can help me finish the payment. I have no idea what to do now.
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17-05-2024 08:06 PM
What does texting AL to 150 from your no. fully report verbatim (it is free)?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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17-05-2024 09:11 PM
this is what I received:
Your current balance as of today 21:09 is £25.11. Your last top up was £10.00 on 17/05/2024 at 18:49. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk
For info on our other Text Services, reply HELP or go to ee.co.uk/textservices
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17-05-2024 09:39 PM
@ychu - If you browse to http://add-on.ee.co.uk from the device that the sim is in, is there anymore information there?
e.g Subscription pack lasts for XX Days Y Hrs
Your subscription pack will start again on DD/MM/YYYY
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18-05-2024 12:21 AM
Does the £25.11 include the amount you should've paid for the pack or has it been subtracted?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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18-05-2024 12:24 AM - edited 18-05-2024 01:01 AM
@354- : I thought the EE Add-on page only talks about data add-ons & maybe others.
Does it also include info on your packs as you indicated?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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18-05-2024 12:22 PM - edited 18-05-2024 12:29 PM
@XRaySpeX - that is what the EE computer/system on the other end says, when using the hyperlink (http://add-on.ee.co.uk), on a device with an EE sim (PAYG Legacy), it even has an expandable history section!
Though I have had a look at a friend's EE sim/phone, they are on a newer payg subscription pack, they don't seem to have that section.
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18-05-2024 04:09 PM
@354- : My PAYG SIM shows nowt about packs, just buy data add-ons, but then I don't have an active pack but I might have expected "You don't have a pack".
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
