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can't send text messages

haechan
Investigator
Investigator

‎26-08-2023 08:56 AM

i've changed the message center to +44 7958 879879

i've tried texting myself and it goes through 

i'm on pay as you go as using ee is temporary. my balance says 

20230826_085240.jpg

my last purchase was a £10 pack. everything is fine apart from my text messages not sending at all.

0 Helpful
6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎26-08-2023 11:57 AM

Hi @haechan 

  • Text BA to 150. What does it say. 
  • Are you in the UK
  • What device do you have.

I would also try restarting your device. 

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
haechan
Investigator
Investigator
In response to Northerner

‎26-08-2023 01:30 PM

hello. it said 

Screenshot_20230826-130739_Messages.jpg

i'm in the UK. i have an S10. i restarted my phone and it's still not working. 

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to haechan

‎26-08-2023 02:36 PM

@haechan : Are you texting to UK nos.?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
haechan
Investigator
Investigator
In response to XRaySpeX

‎26-08-2023 05:00 PM

mhm i am! idk what the problem could be anymore... this is what it looks like

Screenshot_20230826-165827_Messages.jpg

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to haechan

‎26-08-2023 05:08 PM

But what no. you texting to? Just give the 1st 6 digits.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
haechan
Investigator
Investigator
In response to XRaySpeX

‎26-08-2023 05:31 PM

+447474. everybody i know is in the UK lol 

0 Helpful