account’s cancelled

[onlyumairimtiaz]

Hi, Today i logged in my account i got that Your account’s cancelled.Please help how can i get my access again?I have sim card.

Thanks.

[onlyumairimtiaz]

Hi,

My account is closed i have checked app the notification shown that your account is closed pay you final bill.

When i clicked on Final bill the page shows that we cannot load your information.

How can i reactivate my account.

Please help.

I am in Pakistan.

I have EE sim i want to restart it again

Thanks.

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[onlyumairimtiaz]

Payg

[XRaySpeX]

@onlyumairimtiaz : When did you previously make a chargeable action on your SIM?

[onlyumairimtiaz]

I think almost 10 months ago.

[XRaySpeX]

@onlyumairimtiaz : Your PAYG SIM has gone into hibernation due to non-use & then been cancelled completely. 

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then had a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

There are no bills with PAYG, let alone a final bill. You pay upfront before you ever use it.

[onlyumairimtiaz]

How can i pay upfront to use it again?From where on app can i get this?
Is there any possibilty to reactivate it?

[XRaySpeX]

You've lost that no. & SIM completely due to your non-use of it. You need to buy another PAYG SIM & use it occasionally.

[onlyumairimtiaz]

I am ready to pay upfront for this no.&Sim.
My this sim no is added for annual tax filling.System send OTP on
this number for tax purposes if that no is closed then how can i get OTP?
Now what can i do next?
Is there any possiblity then please let me know?

[XRaySpeX]

For the final time, sorry, you've lost this SIM & no. for good due to your inaction. Your only recourse is your providers' sites & their ability to change your contact no.

[onlyumairimtiaz]

Can they change my contact no?
How can i ask them to change it?