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Wrong pack added

NeilJB1983
Explorer

‎20-06-2022 10:25 PM

I needed to top up so I spent £30 on a new pack through the app. Unfortunately, I forgot to change the pack from a £15 to a £30 pack. I've only just realised this as my data is nearly gone. I have £15 of the original  £30 left but will lose 60gb of data if I just top up again. What can I do. Do I have to just take the loss or will they help? Thanks

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎20-06-2022 10:32 PM

You have to take hit. Now:

  1. Top up the remaining £15.
  2. Text PACK30 to 150. This will remain pending until your current pack expires. 
  3. When your current pack runs out of data text NOW to 150.
  4. The £30 pack is now active.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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