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Why is so hard to buy a data add on ?

rasppi
Explorer

I've bought credit but can't use this to buy an add on , why is this so difficult / impossible ? It's almost fraud on the part of EE ! Le

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@rasppi  if you’ve put credit on your account you can use the  EE app  purchase additional data add-ons, 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

@rasppi : Text ADD DATA to 150 & choose 1.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
coastwalker
Visitor

I am another customer who cannot buy data using the app or different web browsers. In addition the text interface does not list all the available data addons. This company is unable to even sell me it's own products. Pathetic.

Alex_H
EE Community Support Team

Hi @coastwalker,

Welcome to the EE Community

I am sorry you are having an issue with accessing data add-ons via the website and app. I will send you a private message for some further information. 

Alex

@coastwalker : Visit http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP