Where to see the break down of my usage

[frederickhunter]

Good morning.

When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is takes me to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Previously I could see my usage including how many minutes, and to whom I had called. On this "Plan subscriptions - mobile" page this is not available, and it is only possible to see the final amount remaining. 

Does anyone know where should I go to see my full usage via the website?

When I go to the previously suggested page https://ee.co.uk/app/landing-payg, it get the message: 

We're updating a few things right now

We're working hard to get it up and running. Please try again later.

[blogs1]

The level 2  tech team have closed my complaint now as have the executive complaints team with the option for me to progress it with Ofcom . I don’t see any future  with Ofcom as this was a “business decision”. 

I hope your calls achieve what mine haven’t, though I do have my doubts as it seems to take a while for one but of EE to know what another part has put in play. 

Good luck

[blogs1]

I still think that my 15-20 years using this package with EE with a regular monthly payment made over these years, should count for something and it is short-sighted to give PAYG packages like this a devalued service and expectation of call usage/history

My package commits me to 30 days and regular top ups so it’s difficult to see it as fundamentally different. Annoyingly a monthly contract wouldn’t provide me with what I want at the same cost and with the same flexibility otherwise I would have a contract !

[XRaySpeX]

@blogs1 : When you are dissatisfied with the outcome of a formal complaint you don't take it to OFCOM, who don't accept individual complaints, but you may escalate it to EE's ADR provider, the Comms. Ombudsman.

[Wozza_1]

I had another call from the EE Technical Support Team yesterday, who said they had installed a fix and asking if I could test it.

Unfortunately, it is still broken 😕, so I have sent them the screenshots, date/time and IP address info they always ask for.

I guess this means my incident is still open, and I would like to think that it is still being worked on 🤞

[354-]

@Wozza_1 - Thanks for sharing - good to know - here's hoping!

[354-]

@Wozza_1 - Did they close up your incident?

[wolly]

Yes

[CMilhench]

The 'view full usage' option has completely disappeared. None of the links or solutions suggested in this thread work. I've complained to ee customer service and they have not yet given me a satisfactory answer or even bothered to call me. Yes, a mobile phone company that is reluctant to use the phone. Seems like it could be something we need to raise with Ofcom to get the answers we need. We have a right to know what we are being charged, and for some reason, ee is going out of its way to prevent us finding the answers we need.