Where did my Payg credit go?.

ExpatPR · ‎07-02-2022

I know I had set voicemail divert off. On 4 October 2021 was credit balance was £17.86. I haven’t used my phone since. I checked my balance yesterday, 6 February 2022 and my balance is £0.25. The are no uses in the last 30 days but I can’t check anything longer than that. Any idea what could have used my credit if I did it have any active packs?

XRaySpeX · ‎07-02-2022

Could your credit have bought a recurring Pack?

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ExpatPR · ‎07-02-2022

I’m 100% sure I do not have an active pack. This was October

Your current balance as of today 19:55 is £17.86. Your last top up was £5.00 on 31/05/2020 at 15:07. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

This was yesterday

Your current balance as of today 15:27 is £0.25. Your last top up was £5.00 on 31/05/2020 at 15:07. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

XRaySpeX · ‎07-02-2022

Please post an image of the landing page of your MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ExpatPR · ‎07-02-2022

Ok. I topped up today so it will show £5.25

Katie_B · ‎07-02-2022

Hello @ExpatPR.

I can see your last top up was May last year.

Have you been using your SIM for chargeable actions since?

Are you able to receive calls and texts?

Katie.

XRaySpeX · ‎07-02-2022

Yes, you have no active pack in operation.

I can only assume you spent your credit on making calls & texts over the last 4 months or you may have been outside EU receiving calls or voicemails, which are chargeable when outside EU. If this is not the case, you should query this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

XRaySpeX · ‎07-02-2022

@Katie_B : Indeed, May of 2 years ago, 2020, OP must have made chargeable calls & texts during the following year & 5 months to have kept it out of hibernation.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

ExpatPR · ‎07-02-2022

I know the routine to keep my sim active. Had I used the phone for texts or calls I would not be wondering where my credit went. Last time I sent a text to keep the sim active was October. I checked my credit before and after to make sure that , one I had enough credit, and two, I did perform a chargeable action to keep the sim active. Now I was ready to repeat the process and noticed that £17.61 of my credit vanished leaving me with £0.25. I can’t see where my credit went since whatever used up my credit was over 30 days ago.

XRaySpeX · ‎07-02-2022

That leaves receiving calls while outside EU. Did you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)