Usable data

HakanUmsu · ‎23-01-2024

Hello

I top up 30 pound but it seems 0 data usable .

Would u please help me for that

XRaySpeX · ‎23-01-2024

@HakanUmsu : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

HakanUmsu · ‎23-01-2024

Unfortunately i m abroad coz of that i cant call ...

And there is no any e-mail to explain my problem.

James_B · ‎23-01-2024

Hi @HakanUmsu,

Where are you?

Have you purchased a roaming add-on?

James

HakanUmsu · ‎24-01-2024

Hello James

I m in Turkey right now . I will come back UK tommorrow . I just want to use in UK .

Credit seems 30 pounds but 0 B data left seems

My number is ***********

Thanks

[mod edit: removed personal details from the community]

XRaySpeX · ‎24-01-2024

Visit http://add-on.ee.co.uk/status when not connected to WiFi to see your data & credit status. What does it say, obscuring your mobile no.?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)