Urgent Assistance Needed for Account Top-Up

[VIKTOR_Smith]

Here’s how you can write your message in English:

Subject: Assistance Required for Electronic Voucher Top-Up

Dear EE, Support Team.

I am currently abroad and unable to top up my account using an electronic voucher. Unfortunately, I cannot send SMS messages, make calls, or reach any advisors for assistance. Additionally, the application is not working.

Could you please advise me on alternative ways to contact a company advisor or complete the top-up process remotely?

Thank you for your understanding and assistance.

Best regards,
VIKTOR

[Northerner]

Hi @VIKTOR_Smith 

Ways to top up can be found here:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone

Thanks 

[XRaySpeX]

Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

When did you previously make a chargeable action?

[VIKTOR_Smith]

I activated it abroad and it worked. And I was just able to top it up. But
I still can't make a call like before.

[XRaySpeX]

That's cuz you didn't activate it in UK.

[VIKTOR_Smith]

it turns out that the connection is one-way?
ok then how do you explain that i can receive messages ?

[XRaySpeX]

Even when not activated for roaming you can sometimes receive texts as they are free to receive.