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Unable to send text

i_hanjr
Investigator
Investigator

I recently moved from pay monthly to pay as you go as I have recently moved abroad and wanted to keep my UK number. 

I had to have a new sim card sent out as there were issues around me converting old one to an eSIM. My family member activated it in the UK then posted it out to me. 

I have put the sim in my phone and I can receive messages and top up money but I am unable to send text messages. It comes up with an error saying number not formatted correctly. Please can you help as I don't want to loose my UK number 

10 REPLIES 10
Chris_S
EE Community Support Team

Hi @amyp194829 

You can view all of our Sim only and mobile phone contract options on our website.

Chris S