Uk

hadfield · ‎11-10-2022

I have 610mb of data but when I am not using Wi-Fi I can not access my mobile data, I’ve had this phone for 2 years on a payg weekly renewal , never had the problem before updated software all settings correct ?!!

Ghostdog2525 · ‎11-10-2022

Hi. Did u check in settings are mobile data is turn on ? If yes. Try restart phone. If that not help I would call technical support and maybe u need refresh ee settings on your iphone.

hadfield · ‎11-10-2022

naturally that’s the first thing one check’s , how do I refresh network settings for we ?

XRaySpeX · ‎11-10-2022

@hadfield : By calling CS as suggested.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎12-10-2022

Hi @hadfield

Please give us a call on 0800 079 8586 and the team will be happy to help.

Leanne 🙂

hadfield · ‎12-10-2022

Hi Leanne
I have resolved my issue 😀 I deleted my providers APN then reset my network strings and now all is well , finally 😀

Leanne_T · ‎12-10-2022

Great news @hadfield

Thanks for coming back and letting us know 🙂

Leanne.