Topping up but have no data added

[Brooke25]

Have recently topped up my phone twice but have received no data allowance. And need data to be able to work. How can I sort this out? 

[GG771]

hi

[Leanne_T]

Hi @GG771 

Thanks for coming here. 

Do you have a query we can help you with on the community? 

Leanne 🙂

[Tee56]

yes i recently topped up with a voucher twice and no data was added

[XRaySpeX]

@Tee56 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

[ameliiac]

yes and my data isn’t working i have £25 credit on there 

[Chris_B]

@ameliiac  credit on the account cannot be used directly against data usage you need to purchase a data add on or a pack.  Credit on your account  can only be used directly against calls/texts 

[DaytimeWiFi]

Glad I found this conversation, as I am having the same problem.

So, am I correct in thinking that I need to set up a monthly data plan and only then I can use the credit in my account to purchase 'add-on' data, if and when required?

[XRaySpeX]

@DaytimeWiFi : Not necessarily. You can buy data add-ons w/out having a 30-day pack of allowances active but you can buy bigger data add-ons if you do have an active pack, on top of the data already within the pack.

Text ALL PACKS to 150 to see what packs you may buy.