Topping up another user's EE pay as you go mobile

[ClintG]

Hi, anyone know how I can top up my mother's pay as you go EE phone from my own EE account?

[Leanne_T · Accepted solution]

Hi @ClintG 

Welcome to the community. 

You can top up anyone's EE pay as you go or Flex plan phone.

You'll need their number and a debit or credit card, and this can be done on our online fast payment site here. 

Thanks 🙂

Leanne.

[ClintG]

Great, thanks Leanne!

[Leanne_T]

No problem @ClintG

Leanne 🙂

[Deqols]

Hello

[Deqols]

I'm in the USA 🇺🇸 

I wanted to top up my daughter's phone she's in the US as well just arrived today her network is EE , I would like to purchase a data for her please how do i go about 

[Christopher_G]

Hi @Deqols 

You can top up her phone using this Anonymous Top up service. Your daughter will then be able to choose a data add-on.

Chris

[ANCR]

The online anonymous top up won’t work for the number I want.   Might it be too old?

[Katie_B]

Hi @ANCR. 

Are you receiving an error message?

Is the number still active?

Katie

[ANCR]

Thank you that’s the problem exactly.  

I’ve solved the problem.  Despite the EE takeover, the SIM has remained T-Mobile.  Eventually I got through on the phone to EE, slightly more easily than expected, topped up the credit and ordered an EE SIM which will solve problem once I have transferred the cherished mobile telephone number.  

Thanks everybody who replied and I apologise for wasting your time as it would have been better just to phone them.