Topped up my account to receive sms from what's app

Hypnos · ‎14-01-2024

Hello,

I'm using pay to go £15 sim card that I bought from London,

and I'm trying to access my number abroad to use what's app but I couldn't seem to use my topped up amount of £15

when I send AL to 150 it gives me this:

Your current balance as of today 10:21 is £0.00. You have unlimited minutes, unlimited texts and 50.5GB remaining until 14/02/2024 for your £15 Pack. Your remaining data includes of rolled over data. Your last top up was £15.00 on 14/01/2024 at 09:38.

Okay so I'm guessing I can't use this unlimited calls and texts and even internet in Saudi Arabia right?

my question is how do I receive SMS and calls right now with this dilemma?

Northerner · ‎14-01-2024

Hi @Hypnos

Did you activate the sim on the UK network?

You also need to remove your content lock in most cases to use WhatsApp.

https://ee.co.uk/bills-payments/mobile/anonymous-content-lock

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

XRaySpeX · ‎14-01-2024

You may have a pack but you can't use it outside EU.

As you have £0 credit you can't receive calls as they are chargeable. You would need to top-up to receive them.

Receiving texts is free worldwide.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)