Top up versus package

[Michele56]

I just want to top up my phone but when I add £5 it is immediately taken for a package. Sometimes a package is useful when I’m in Spain but when I’m in the UK I hardly use my phone as there is no phone signal in the house. All I need is about £5 credit in case I have to make a call or text. I don’t want to keep adding £5 every month. 

[XRaySpeX · Accepted solution]

All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. Your last top-up went to buy this Pack.

By texting AL to 150 it should show you the Pack you have bought with your credit & how much you have left from your allowances until its expiry date.

Text STOP PACK to 150 before you next top-up & you can use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance.

To save the SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.