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Top Up Issue

nataliec23
Explorer

‎18-03-2026 09:43 AM

I’m attempting to top up my account through the reminder text send by EE as well as through the app on my phone and on my laptop and I still am unable to pay. I finish putting in my card info and then it says additional authentication required and a blank white screen that I cannot interact with. I’ve also tried the fast payer thing and it wouldn’t let me either. Really don’t know what I’m supposed to do here.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎18-03-2026 09:48 AM

Are you using a UK bank card?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
nataliec23
Explorer
In response to XRaySpeX

‎18-03-2026 09:59 AM

I’m using my American cards but I was able to top up last month without much issue. Only now I’m experiencing problems with the site.

0 Helpful
Katie_B
EE Community Support Team
In response to nataliec23

‎19-03-2026 09:06 AM - edited ‎19-03-2026 09:08 AM

Hi @nataliec23. 

Thanks for coming here. 

Is your card registered within your EE account?

I would recommend getting in touch so our customer care team can check your account and help take payment.

Katie

0 Helpful