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Top Up Credit was not used

LaylaTreth21
Visitor

‎10-07-2023 09:17 AM

Hi, so I topped up my phone by £15 yesterday so my data would continue to roll over. I had a message saying it had been successful and then this morning I have awoken to a message saying I still need to top up. But the credit it just sat there. I tried to use it but it would not let me, so I have had to spend another £15 in order for my data to work. Is there any way this money can come back into my account or will it be used for my next top up? Thanks in advance for any help.

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XRaySpeX
EE Community Star
EE Community Star

‎10-07-2023 09:24 AM

@LaylaTreth21 : PAYG credit is not refundable or transferable, except for the 1st unspent direct card payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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