Subscription/Top up issue

[StanleyYK]

Hello, 

I am unsure to what's the problem but recently whenever I attempt to subscribe or top up using my virtual card through phone, the card number and cvv during the payment process says it is unavailable and I can't enter anything. Please advise.

Kind regards,

Stanley

[Leanne_T · Accepted solution]

Morning @StanleyYK 

Thanks for coming here, 

Is the SIM card active and been used recently? 

Can you top up using the My EE - Make Anonymous Payment, online fast payment? 

Leanne.