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Sim card activation

Ruben0991
Visitor

‎06-01-2023 03:11 PM

Hello,

I bought a Sim card and credited my account with 10£ but I can't make a phone call or send a message. I'm in Europe.

 

I tried to send 150 message but the message always fail to send.

What I need to do? 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎06-01-2023 03:16 PM

@Ruben0991 : Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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