Reopen closed account

Helen12321 · ‎18-06-2024

Hi,

I have a mobile broadband from 2 years ago. I've purchased a new sim but I found out my account has been closed.

How do I reopen it?

Regards,

Helen

Chris_B · ‎18-06-2024

@Helen12321 You need to create a new account. If you’re going to use the same email address you’ll have to call customer services so they can first remove your email address from their system so you are then free to use the same email address. Alternatively, use a different email address.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

XRaySpeX · ‎18-06-2024

Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎18-06-2024

@Helen12321 You need to create a new account. If you’re going to use the same email address you’ll have to call customer services so they can first remove your email address from their system so you are then free to use the same email address. Alternatively, use a different email address.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.