Am finding it impossible to remove content lock and growing increasingly frustrated with EE's inability to do the simplest of tasks without my jumping through hoops, and I've only been with them a few days. Don't have a credit card, so popped in store yesterday at 9am to ask them to remove content lock, was told it was done, and I'd hear from them via text in "a few minutes", many hours later, and after hours wasted on the phone waiting for unanswered calls, and an hour long chat via the app I'm still no closer to having it removed. I'm losing real money not being able to access websites filtered by EE. (but can watch hardcore porn via twitter just fine!) This is leaving a very sour taste and I shall not be purchasing another PAYG month from them.
Every other provider I've used this simple task can be done in their app in seconds, or in person in minutes, at most an hour, even with that pathetic excuses for a provider Three, it's a simple tap of a button on their app. So my question is 2 fold, how long does it take to remove this damn filter, and am I able to get a refund for a barely usable service because I cannot do anything I wish to do, include feed my kids apparantly. I want it unlocked ASAP, or I want out of this dire situation.
Utterly frustrated with this company, will be removing my 4 out 5 star review on trustpilot, because a speedy service I cannot use is next to useless to me, and their customer support is as dire as I've ever come across.
