Sim card not working

[Fefe14]

Hi,

I got an EE sim months ago but only started to use it today. I've topped up but I'm unable to use the sim. I'm even unable to dial 150. Is there something I should have done when I got the sim initially.

Please assist. 

Thanks

[Schockwave · Accepted solution]

Hello @Fefe14 ,

Welcome to the community,

It looks like the SIM card may need activating before being used. How long ago did you get that SIM card, as the number may have gone to someone else if you did not use it, as they can be recycled.

If you click on the contact us, there is an 0800 number you can use to ring them using Skype, it is free, so will not cost you anything.

[XRaySpeX]

@Fefe14 : Sounds like it has gone into hibernation.

How many months ago? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.