Refund of payg when switching

[Morwennam]

I am in the process of switching to a new mobile network. I have some remaining credit on my pay as you go EE account. Is it possible to have this refunded to me. 

[XRaySpeX]

PAYG credit is not generally refundable nor transferable, but it's worth calling CS to see if it can be done in your case.

[Morwennam]

I have already sent my pac code to new provider. What number should I call ee on to request this refund?

[XRaySpeX]

@Morwennam : Try calling CS on the Freephone no. (Opt 2) in my sig. 

[bristolian · Accepted solution]

PAYG credit is refundable on request, if you do so within 30days of porting out using a PAC or STAC.

Clause 7.2.3.3 in the T&Cs provides for this.

[Morwennam]

Thanks I spoke to them and they said I'll receive full refund within 7 working days. Many thanks for your advice.😊

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.