Receive a call from UK when abroad

[nestee10]

Hi
I would like to know how to top up if I need to receive a call From UK while in Serbia, knowing that there is a cost to receive calls

I don't really understand why sometimes I can receive calls, they go through, and sometimes it just doesn't, like my number is unavailable

[XRaySpeX · Accepted solution]

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

When you are not receiving calls you can't have enough credit to pay for them. They cost £1.80 / min.

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/serbia > PAYG.

[nestee10]

Well I just tried to receive a call again, from several numbers, but it turns out that someone else is answering on this phone number. My number would have been attributed to 2 different lines. How to sort that out

[XRaySpeX]

How do you mean you tried to receive a call, from many nos.? You don't try, you answer. Isn't someone trying to phone you, your phone rings & you answer it?

[nestee10]

No I asked my mum and a friend to call me on my phone number, and it is someone else answering, my phone does not ring

[nestee10]

But also sometimes it reaches my phone, sometimes it reaches someone else's phone

[XRaySpeX]

That's impossible! They're misdialling.

[nestee10]

no they are not they were both together read me the phone number, tried several times

[Christopher_G]

Hi @nestee10 

I suggest speaking to our Mobile Care team so that we can look into this a bit further.
Chris