Zablokowana karta SIM

[Ilona7]

Hejka. Nie używałem karty Ee ponad 8 miesięcy. Chciałem wczoraj wykupić pakiet i nic nie mogę zrobić bo zablokowali mi kartę SIM. Co mogę zrobić w tej sytuacji?

[XRaySpeX]

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@Ilona7 wrote:

Hi. I haven't used my Ee card for over 8 months. I wanted to buy a package yesterday and I can't do anything because they blocked my SIM card. What can I do in this situation?

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[XRaySpeX]

@Ilona7 : Sounds like your PAYG SIM has gone into hibernation.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Ilona7]

I haven't actually used it for over 6 months. Yesterday I topped up £30, you can see that the payment was successful. Unfortunately I have no way to contact Ee as I don't live in England.

[XRaySpeX]

Topping up now is too late. It had already gone into hibernation.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.