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Re: Closing adjustment

capehope22
Investigator
Investigator

‎04-03-2024 01:33 PM

I have got same issue as of today and I am overseas.

Tried topping up with UK bank cards unsuccessfully

Why on earth EE does not send SMS ALERTS???

How am I supposed to top up my EE from abroad? 

Many thanks for any assistance

Max

0 Helpful
4 REPLIES 4
Katie_B
EE Community Support Team

‎04-03-2024 03:48 PM

Hello @capehope22. 

What happens when you try to log in to your EE account online?

Speak soon, 

Katie

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎04-03-2024 11:44 PM

@capehope22 : Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
capehope22
Investigator
Investigator
In response to Katie_B

‎05-03-2024 08:49 AM

Hi Katie,

thanks for the reply although does not answer to my point. I have clicked on Solution unintentionally btw.

I have sorted the issue calling the EE relevant dept thus number has been re-activated as non dormant. The entire op costed me a fortune since was calling from abroad. Next time will follow advice given by @XRaySpeX  and use +44 800 079 8586  freephone.

Don't see any reasons why the freephone EE for customers calling from abroad not available online? Is the afore Freephone correct?

Can you please answer that?

Thanks

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to capehope22

‎05-03-2024 04:55 PM

It's only free cuz it's calling a UK Freephone over Skype. From a actual phone abroad it'll cost.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful