Cannot add or use debit cards

[HTT1]

My wife was on a sim contract now she is on pay as you go with the same sim. It's a nightmare to top up using her card. Tried several time and still wasn't authaurised. Looks like we will be leaving EE. It's a headache I don't need

[HTT1]

personally I think EE service is getting worse and are planning to move to Voda

[Rach_H]

Hi @HTT1,

Welcome to the Community!

I'm sorry to hear about the trouble you're having. Are you looking to top up in the EE app? Do you have the card in question registered?

Rach

[HTT1]

I find it very stupid. It's the same card ee had been taking payment from
for 3 years. I should not have to go through trouble of using app etc.
Called 150 all I get is customer service is closed blah blah call back at
8am. No options of purchasing bundles etc

[Rach_H]

As the plan has changed to Pay As You Go then this would be a new account @HTT1. 

You would also need to set up a new online account, to be able to manage this. 

If you speak with out team then they will be able to set up a recurring payment for you, so that you don't need to worry about manually making a payment.

Rach

[XRaySpeX]

@HTT1 : Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is her mobile no. & it doesn't remember your card details.

[HTT1]

how am I suppose to set up a new online account when my email address
is already registered with EE. I'm told to log into EE with my email
address

[Ali_A · Accepted solution]

Hi @HTT1 

When you log into the Online Account or App you should be able to add your number again as Pay As you Go. 

From the EE App just chick the Home Icon at the bottom, then scroll down to where it says "Can't see your EE Mobile or Broadband products?". Click the 'link your product' button and follow the steps. 

If you encounter an error, just give our customer service team a call who can remove the previous Pay Monthly mobile account from your online login allowing you to link the number again as Pay As you Go. 
Or they can link it for you. 

Ali