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Problems SIM card

SERHII3
Investigator
Investigator

‎05-01-2023 05:04 PM - last edited on ‎05-01-2023 05:34 PM by EE Community Moderator

Good evening. I came to England with my family from Ukraine. I bought a SIM card and topped up my account. The service is not connected. could you help me?

Screenshot_2023-01-05-18-04-17-242_uk.co.ee.myee.jpg

 

phone number : xxxxxxxxxxx. card code: xxxxxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎05-01-2023 08:34 PM - edited ‎05-01-2023 08:34 PM

@SERHII3 : You still have £30 credit but no pack. If it's the £30 pack you want text PACK30 to 150 to buy it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
SERHII3
Investigator
Investigator
In response to XRaySpeX

‎06-01-2023 07:31 AM

the problem is that the message is not sent to the specified number. writes a message about the sending error

Screenshot_2023-01-06-08-31-00-202_com.google.android.apps.messaging.jpg

 

0 Helpful
Christopher_G
EE Community Support Team
In response to SERHII3

‎06-01-2023 08:15 AM

Hi @SERHII3

If you dial 150, does the call connect?

Chris

0 Helpful
SERHII3
Investigator
Investigator
In response to Christopher_G

‎06-01-2023 08:17 AM

No. The connection is immediately reset

0 Helpful
Christopher_G
EE Community Support Team
In response to SERHII3

‎06-01-2023 08:22 AM

It may be worth calling us from a different phone, or popping into your nearest EE store so that we can check your account, @SERHII3.

Chris

0 Helpful
SERHII3
Investigator
Investigator
In response to Christopher_G

‎06-01-2023 08:26 AM

can you do this remotely? if I provide you with a phone number and a sim number? I just don't speak English very well.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to SERHII3

‎06-01-2023 10:41 AM

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful