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Preventing number disconnection due to inactivity (PAYG)

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Tia121
Investigator
Investigator

‎25-02-2025 10:51 AM

Hi, I received a text from EE saying that my Pay As You Go number will be disconnected in three months because I haven’t made a chargeable call, text, or used data in six months. I want to keep my number, and I’d like to confirm what exactly counts as a chargeable action. Would sending a single SMS or using a small amount of mobile data be enough to reset the inactivity period? Also, is there a way to extend the deadline if needed? Thanks in advance!

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Tia121
Investigator
Investigator
In response to Schockwave

‎26-02-2025 07:46 PM

Wouldn’t I need to schedule a call with the EE team on Skype? 

My last top up was 17/09/2023

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XRaySpeX
EE Community Star
EE Community Star
In response to Tia121

‎26-02-2025 07:49 PM

You need to just make a call over Skype.

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