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Plan won't renew despite having credit

JezzaSL
Investigator
Investigator

‎21-11-2023 08:50 AM

Hello!

I'm on a pay as you go plan. I put credit in last night, but now this morning it hasn't renewed. I've tried texting NOW to 150, and it just says that I need credit, but when I text AL to 150 it confirms that I have a balance of more than I need to renew it. What can I do?

0 Helpful
11 REPLIES 11
Christopher_G
EE Community Support Team
In response to JezzaSL

‎21-11-2023 03:52 PM

Not at all, @JezzaSL. Hope you get sorted. 🙂

Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to JezzaSL

‎21-11-2023 09:51 PM

As your pack didn't auto renew, you need to buy it again manually. Text PACK15 to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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