Phone turned off

[jer_casey]

Good Morning        my phone was turned off before Christmas by EE   I have tried every thing I know to get it turned back on but to no avail    There is £30  credit in it  they say phone 150 on my phone but it is turned off so can not ring any one   I am in Ireland at the moment so can not call into their shop    Any ideas  ?

[XRaySpeX]

Sounds like your PAYG SIM may have gone into hibernation due to non-use. 

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[jer_casey]

I have sent some emails to EE but they will not reply   I am abroad and I can not call them as my phone is turned off

I tried to top up  but they send a code to my phone but I do not get it as it is turned off    What to do  ?

[bristolian]

EE don't have a CS email contact, so who have you "sent some emails" to?!...

If your phone has been hibernated, you'll need to contact them from another working phone (+44 7953 966150) or a web-calling app such as Skype (+44 800 9566000)

[jer_casey]

This is the answer back I got

[Katie_B]

Hello @jer_casey. 

The EE Online Store team won't be able to help with this. 

Do you have access to Skype?

I'd recommend calling us via a web-calling app so our customer care team can help get your number activated. 

Katie

[XRaySpeX]

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