Pays as you ho number

[chavesmarri]

Pays as you go

I'm leaving abroad at the moment and need to keep my UK number. I have a credit of 20£ and can't make a phine call or send a message. I need help to keep my phone active, I tried to contact ee via phone call message and email but didn't work.  I need help with that..

Thanks. Mariana

[XRaySpeX · Accepted solution]

@chavesmarri : Are you already abroad?

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[chavesmarri]

I've done all of that. And ee wants disconnected my number. I just need to manage to speak to someone. I'm calling the number, email ans messaging with no luck 

[XRaySpeX]

EE have no email or chat contact for PAYG. You need to phone CS.