Paying by voucher

[Johnstr2025]

Have paid into my account but we still saying I have to pay in to make calls or texts.??

[Rach_H]

Hi @Johnstr2025,

Welcome to the Community!

Are you a Pay Monthly or a Pay As You Go customer?

Rach

[XRaySpeX]

@Johnstr2025 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Johnstr2025]

I am pay as you go but have not used it for a while and every time I try to text or call it says I need to top up which I have but still can't use.

[XRaySpeX · Accepted solution]

@Johnstr2025 : How long's "a while?" Sounds like your PAYG SIM may have gone into hibernation due to non-use. 

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.