Paying, but i dont see my money on account

Kolodziejek49 · ‎06-05-2023

Hello, I paid 30gbp to use it to buy the internet, the transaction was successful but I do not see the money in the account

XRaySpeX · ‎06-05-2023

Is it on contract or PAYG?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Kolodziejek49 · ‎06-05-2023

Payg

Kolodziejek49 · ‎06-05-2023

I Just wanna pay for my subscryption pack 125gb

Kolodziejek49 · ‎06-05-2023

Or Just to top up, but something Goes wrong

XRaySpeX · ‎06-05-2023

@Kolodziejek49 : Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Kolodziejek49 · ‎06-05-2023

I do it from fast top up, and I lost my money, my balance is 0, adds on too 0, Just everywhere 0, if you see my last billing 30gbp, can you change this to 125gb data ?

XRaySpeX · ‎06-05-2023

No, I don't & I can't! I'm just a user like you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Christopher_G · ‎07-05-2023

Hi @Kolodziejek49

I would recommend contacting our Mobile Care team so they can look into this for you.

Chris