Paying, but i dont see my money on account

Kolodziejek49
Investigator
Investigator

‎06-05-2023 07:11 PM

Hello, I paid 30gbp to use it to buy the internet, the transaction was successful but I do not see the money in the account

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8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

‎06-05-2023 07:25 PM

Is it on contract or PAYG?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Kolodziejek49
Investigator
Investigator

‎06-05-2023 07:28 PM

Payg

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Kolodziejek49
Investigator
Investigator

‎06-05-2023 07:30 PM

I Just wanna pay for my subscryption pack 125gb 

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Kolodziejek49
Investigator
Investigator

‎06-05-2023 07:31 PM

Or Just to top up, but something Goes wrong

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XRaySpeX
EE Community Star
EE Community Star
In response to Kolodziejek49

‎06-05-2023 08:02 PM

@Kolodziejek49 : Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Kolodziejek49
Investigator
Investigator

‎06-05-2023 08:06 PM

I do it from fast top up, and I lost my money, my balance is 0, adds on too 0, Just everywhere 0, if you see my last billing 30gbp, can you change this to 125gb data ? 

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XRaySpeX
EE Community Star
EE Community Star
In response to Kolodziejek49

‎06-05-2023 10:59 PM

No, I don't & I can't! I'm just a user like you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Christopher_G
EE Community Support Team
In response to Kolodziejek49

‎07-05-2023 07:45 AM

Hi @Kolodziejek49 

I would recommend contacting our Mobile Care team so they can look into this for you.

Chris

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