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Pay as you go packs

Gen-2006
Explorer

I'm on a monthly pay as you £15pack. For the second time now it takes money from my bank account but data is not renewing. What could be the problem?

 

 

4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

@Gen-2006 : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Gen-2006
Explorer

Hello, my £15 pack has renewed but data has not renewed. How do i solve this? 

 

@Gen-2006 : What does texting AL to 150 from it fully report verbatim (it is free)? AGAIN!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Leanne_T
EE Community Support Team

Morning @Gen-2006

 

Thanks for coming back here. 

 

Please text AL to 150 as @XRaySpeX has advised and post the full reply. 

 

Can you make calls and send texts? 

 

Leanne 🙂