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Porting contract number to PAYG

Kitten82
Explorer

‎14-06-2022 12:25 PM

I called 150 from what is now a PAYG number to get it ported onto an existing line on my contract, got cut off during the call and now when I try to call back its saying "not registered on network". Can an EE agent please advise what to do?

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎14-06-2022 01:04 PM

@Kitten82   does your phone show you has having a network connection? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎14-06-2022 01:34 PM

Is the PAYG no. on EE or some other network?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Kitten82
Explorer
In response to Chris_B

‎14-06-2022 03:36 PM

Yes, 2 bars which is good for my village believe me 😉 Did a test call & got mailbox so presume they went ahead and ported it without calling me back as both numbers are already mine & both with EE. By my reckoning I need a new SIM with the ported number on now !?! 🤔

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James_B
EE Community Manager
EE Community Manager
In response to Kitten82

‎14-06-2022 03:52 PM

Hi @Kitten82,

 

Don't worry, you won't need a new SIM.

 

Have you had a text message to say your number is porting over to your pay monthly SIM card?

 

James

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