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Package with 500 free minutes

ElsieC
Visitor

‎22-07-2022 02:20 PM

I bought a £10 package,  part of which was 500 minutes.  After a few short calls I recieved a message telling me I had run out of talk time and needed to top up again. 

I activated the original package on Monday and it's now Friday...no way I've used 500 minutes talking. 

My data is untouched...I've been on WiFi most of the time....

What's going on?

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎22-07-2022 02:47 PM

@ElsieC : What does texting AL to 150 from it fully report verbatim (it is free)?

 

Calls don't touch your data.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP