Hi,
I am posting on behalf of my elderly mother, long time EE PAYG user.
She has a Nokia "dumbphone", only a few months old, bought from EE shop.
She has loads of credit. She can make calls, receive calls, and receive SMS texts. But when you SEND texts, they appear to go, but they never get received by the recipient. This includes that you can't send texts to 150!
I've tried the SIM in other phones, always the same.
Anyone have ideas? Might the SIM card be dodgy (it's probably fairly old).
She bought the new phone from an EE shop which has subsequently closed. She doesn't want to go to the other nearby EE shop because last time she went there, they made her feel unwelcome and said they only sold smartphones, and did not seem willing to engage with her. Not sure what bit of EE training covers that sort of thing... 😞
Thanks
