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PAYG sim price

tmtmc
Investigator
Investigator

‎03-01-2023 11:47 PM

I bought EE sim for £30 at the Manchester airport which is having £20 top- up with 60GB. My question is why did they charge me £10 extra for £20 sim? 

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎04-01-2023 12:16 AM

@tmtmc : Who at Manchester Airport did you buy it from? Was it a vending m/c? They could just be surcharging you just for the pleasure of selling it you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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tmtmc
Investigator
Investigator
In response to XRaySpeX

‎04-01-2023 12:22 AM

There is a shop at the terminal and bought from the cashier. Isn’t there a penalty for surcharging like that? EE should monitor those kind of activities.

0 Helpful
Christopher_G
EE Community Support Team
In response to tmtmc

‎04-01-2023 09:07 AM

Hi @tmtmc

It sounds like there could have been a mistake. Did the packaging say that it's a £30 pack?

Chris

0 Helpful
tmtmc
Investigator
Investigator
In response to Christopher_G

‎04-01-2023 09:14 AM

Hi Chris,

In the packaging it says £20 pack.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to tmtmc

‎04-01-2023 11:03 AM

Then why did you hand over £30 to the cashier?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
tmtmc
Investigator
Investigator
In response to XRaySpeX

‎04-01-2023 11:41 AM

That’s my fault. I’m very new to UK and I thought that’s how it is. 

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