PAYG pack credit not showing

[Maddslad1982]

Hi,

I’ve taken out an EE pay as you go pack and ported my number from three mobile.

The number ported across but my credit isn’t showing. Is there a delay in the £20 showing up as the sim was received on Friday. Does porting an old number impact anything as I’ve been debited £20.

matt 

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Maddslad1982]

It says the balance is £0.00

[Maddslad1982]

Sorry full text is

Your current balance as of today 19:52 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[XRaySpeX]

It shows you have no pack. However sometimes it takes 2 days for the credit to appear.

[Maddslad1982]

When I go onto the site via the internet it shows I do have a pack as per screenshot? But the credit is £nil despite being debited. 

 

[XRaySpeX]

That doesn't show you have an active pack; just that your SIM is primed to buy that pack. Have a look at the Allowances below. Only if any of these are positive will your pack be active.