Wheres my promised data promo???

[Faithybaby]

Hey there!!... so I bought my second pack,  I was informed (on black and white in a text) that my next five pack purchases will  contain 15gig to be added to my £10 pack, and be able to enjoy this for the next 5 I buy!  Also I would qualify for free boost as well. I'm brand new to ee.  So after seeing all advertising.  I gave you a go. I had to start my new pack earlier than the month allows.  Well this offer promised, has not been honoured?? Vodafone gave me 21gig for 10 and I wish to aim for a contract when I find the right company.  I'm disabled an really need to be able to contact people 24/7. And data allows me to watch TV in bed I'd I'm having a bad day. Or send videos or FaceTime   my level of disability connected physical and mental problems to doctor's and care team if im Having a bad day unable to move. Or feeling disastrously down

 I'm aiming for un limited of all. Eventually and an up to date phone to do this with. I'm hoping that EE Will HELP any obsticles in the way. 

Can anyone help me?  

Muchly appreciated in advance 

Faith x

[XRaySpeX]

@Faithybaby : What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Leanne_T]

Hi @Faithybaby 

We will certainly see what we can do to help you get this sorted. 

Could you let us know the reply you get from texting AL to 150, as @XRaySpeX has requested? 

Did you get the double data last month? 

Thanks. 

Leanne.

[Faithybaby]

Yep I got it last month.  I've started another 10 pack before it was due to run out on the 24 th and no. I haven't got the data promised after texting AL. 😞

[XRaySpeX]

You're not meant to get data by texting AL. We asked for its response so that we can see your situation & so help you further.